Question 1

Why should I book direct with The Edwin Hotel rather than through Booking.com or an OTA?

Accepted Answer

Booking directly — on our website, by phone or by email — gives you exclusive benefits: our lowest non-refundable rate guaranteed; free cancellation up to 24 hours before arrival on our flexible rate (OTAs require 48 hours, so booking direct gives you an extra 24 hours of flexibility); unlimited free calls to UK landlines and mobiles from your in-room phone; and a complimentary 12pm late check-out. Book at edwinhotellondon.com or call 020 7362 0690.

Question 2

Where is The Edwin Hotel located?

Accepted Answer

The Edwin Hotel is at 26-28 Trebovir Road, Earl's Court, London SW5 9NJ — just a 2-minute walk from Earl's Court Underground Station, providing direct access to the District and Piccadilly lines. Hyde Park, Kensington, Chelsea, Knightsbridge and the West End are all within a few stops.

Question 3

What time is check-in and check-out at The Edwin Hotel?

Accepted Answer

Standard check-in is from 3:00 PM and check-out is by 11:00 AM. Early check-in and late check-out are available at £10 per hour, subject to availability. If you need to check in before 12:00 PM, we recommend booking from the night before. Guests who book direct automatically receive a complimentary 12:00 PM late check-out. Complimentary luggage storage is available on arrival and departure day.

Question 4

What is the cancellation policy at The Edwin Hotel?

Accepted Answer

Flexible rate (direct bookings): free cancellation up to 24 hours before arrival — this applies when booking directly via our website, phone, email or in person. When booking via Booking.com or any OTA the cancellation period is 48 hours. Non-refundable rate: cannot be cancelled or amended once booked, available both direct and via OTAs.

Question 5

Does The Edwin Hotel have a lift?

Accepted Answer

The Edwin Hotel is a period listed building with steps from the road to the front door. While the hotel has a small lift, we do not have accessible rooms and the building has limitations typical of a historic townhouse. If you have mobility concerns we strongly recommend calling us on 020 7362 0690 before booking so we can advise honestly on suitability.

Question 6

Is breakfast included at The Edwin Hotel?

Accepted Answer

Yes, a complimentary continental breakfast buffet is included with every booking. Served Monday to Friday 7:30 to 10:00 AM and weekends and bank holidays 8:00 to 10:00 AM on the ground floor. The spread includes pastries, croissants, cereals, fresh fruit, yoghurt, cold meats, cheeses, boiled eggs and fresh vegetables, with Nespresso coffee, teas and juices. Please advise us in advance of any dietary requirements.

Question 7

What toiletries does The Edwin Hotel provide?

Accepted Answer

Every bathroom is stocked with White Company Flowers Collection toiletries — shampoo, conditioner, body wash and soap, with notes of jasmine, rose, neroli, lavender and geranium. Full-size bottles are available to purchase at reception.

Question 8

How do I get from Heathrow Airport to The Edwin Hotel?

Accepted Answer

Take the Piccadilly line direct from any Heathrow terminal to Earl's Court — approximately 40 minutes, no changes. The hotel is a 2-minute walk from the station. Cost: approximately £6 with Oyster card or contactless. Private transfers can be arranged through reception.

Question 9

Does The Edwin Hotel have a garden?

Accepted Answer

Yes — The Edwin Hotel has a private garden and terrace, accessible through the ground floor reception area. The open-plan ground floor also provides a comfortable co-working and socialising space throughout the day with high-speed Wi-Fi.

Question 10

What are the rooms like at The Edwin Hotel?

Accepted Answer

The Edwin is a boutique townhouse with 60 individually decorated rooms across 6 floors. Rooms are compact but beautifully finished with walk-in showers, White Company toiletries, Nespresso machines and tea making facilities, flat-screen Smart TV, laptop safe and fast free Wi-Fi.

Question 11

Is there parking near The Edwin Hotel?

Accepted Answer

The hotel has no on-site parking. The nearest options are London Marriott Kensington car park (8-minute walk) and NCP London Olympia. With Earl's Court Underground 2 minutes away and direct access to the District and Piccadilly lines, most guests find a car unnecessary.

Question 12

Can I store luggage at The Edwin Hotel before check-in or after check-out?

Accepted Answer

Yes, complimentary secure luggage storage is available at reception on your arrival and departure day, so you can explore London without carrying bags.

Question 13

What is special about the Earl's Court neighbourhood?

Accepted Answer

Earl's Court has a remarkable history. Freddie Mercury lived here for years. Alfred Hitchcock was born nearby. A young Princess Diana lived in Earl's Court before becoming royalty. And Gary Barlow currently calls the neighbourhood home. The Edwin Hotel sits in the heart of this characterful West London enclave, with Hyde Park, Kensington Palace, Chelsea and Knightsbridge all within easy reach.

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